Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. We accept returns for a refund for unused and unopened returned items only. We do not accept used or opened products due to the nature of the product for sanitary reasons. After 14 days of you receiving your items, we will not be able to offer you an exchange or refund. If you attempt to ship products back to us without notifying us first we will not accept the return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Use USPS or your Countries local postal service to ship the items back to our facility. You should consider using a trackable shipping service or purchasing shipping insurance. Make sure to notify us with the tracking number after you have shipped out your return. We don’t guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at abinnacosmetics@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you are approved, then your refund minus the shipping fee will be applied back into your account. If you’ve done all of this and you still have not received your refund yet please contact us at, 

Disclaimer: Please perform a skin test prior to applying any of our products to make sure you're not allergic. Abinna Cosmetics IS NOT RESPONSIBLE for any allergic reactions. Use at your own risk. Ingredients are listed under each item. 

You can always contact us for any return question at abinnacosmetics@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.